Policies - Haven Wellness

Policies

Order Cancellation Policy

We understand that plans change. If you need to cancel your order, we’re here to help—just follow the timeline below:

Cancellation Deadline:

Orders can be cancelled within 12 hours of purchase or before the order has been processed (whichever comes first).

After this window, your order may already be in fulfillment and cannot be cancelled.

How to Cancel:

To request a cancellation, please contact us immediately via:📧 Email: support@havenwellness.com
💬 Live Chat: Available Mon–Fri, 9am–6pm MST

Include your order number and reason for cancellation so we can assist you as quickly as possible.

Policies

Privacy Policy

Effective Date: 2/1/25

1. Introduction

Welcome to Haven. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, havenpeptiddev.wpenginepowered.com, and interact with our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, payment information.
Non-Personal Information: IP address, browser type, referring URL, pages visited, and other analytics data.

3. How We Use Your Information

We use your information to:

Process transactions and fulfill orders.
Provide customer support and respond to inquiries.
Improve our website, services, and user experience.
Send promotional communications (with opt-out options).
Comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share data with:

Service Providers: Payment processors, shipping companies, and email marketing platforms to facilitate our services.
Legal Authorities: If required by law or to protect our rights and safety.
Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Access & Correction: You may request access to or correction of your personal data.
Opt-Out: You can opt out of marketing emails at any time.
Data Deletion: You may request the deletion of your personal data, subject to legal obligations.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@haven-health.co

Phone: 8018365273

Address: 7 S 1550 W Suite 100, Lindon, UT 84042

Policies

Refund Policy

Effective Date: 2/1/25

1. Overview

At Haven, we strive to provide high-quality peptide products and excellent customer service. If you are not satisfied with your purchase, we are here to help. Please review our refund policy below.

2. Eligibility for Refunds

We accept refund requests under the following conditions:

The item is unused, unopened, and in its original packaging.
The request is made within 30 days of purchase.
The product was received damaged or defective.
The incorrect product was shipped.

3. Non-Refundable Items

Opened or used products.
Digital products, e-books, or downloadable materials.
Gift cards.
Products purchased on final sale or clearance.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support at info@haven-health.co with your order number and reason for the request.
If your request is approved, we will provide return instructions.
Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Once we receive the item and verify its condition, we will process the refund within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

Check your bank account.
Contact your credit card company, as it may take time to post.
If you still have not received your refund, contact us at info@haven-health.co.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@haven-health.co.

7. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions regarding our refund policy, contact us at:

Email: info@haven-health.co

Phone: 801-836-5273

Address: 7 S 1550 W Suite 100, Lindon, UT 84042

Order Cancellation Policy

Cancellation Deadline:

How to Cancel:

Privacy Policy

1. Introduction

2. Information We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Data Security

6. Your Rights & Choices

7. Third-Party Links

8. Changes to This Policy

9. Contact Us

Refund Policy

1. Overview

2. Eligibility for Refunds

3. Non-Refundable Items

4. How to Request a Refund

5. Late or Missing Refunds

6. Exchanges

7. Policy Updates

8. Contact Us

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